Home / Refunds & order issues
Refunds and Order Issues
If an order has a problem, contact RapiMerca promptly so the store, order, fulfillment method, and item details can be reviewed.
Report an issue
Include your order number and describe missing, incorrect, damaged, spoiled, unsuitable, late, or undelivered items.
Possible resolutions
Depending on the order facts, store fulfillment, payment status, and applicable law, a resolution may include a replacement, credit, full refund, or partial refund.
Contact support
Email [email protected] or use the support page.